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Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will sort out the reasons and ensure you are properly compensated.
What's the benefit for long-term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, free samples for custom designs, and custom packaging/QC as per requirements.
Can you make products from our designs?
Yes, we provide professional OEM, ODM, and OBM services to meet your specific design needs.
What is the typical lead time for an order?
Generally, the delivery time is about two weeks after we receive the 30% advance payment.
What are your standard payment terms?
We accept T/T (30% advance payment, 70% balance against B/L copy) and irrevocable L/C at sight.