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Frequently Asked Questions
1. How do I get a quotation for my project?
Please provide your detailed requirements, including the type of stone products, sizes, colors, and approximate order quantity. We will provide a comprehensive price offer based on these details.
2. Do you accept custom orders for specific designs?
Yes, we specialize in custom work. We can carve products 100% based on your designs, sizes, and specific details. You can provide drawings or pictures, and we will tailor the stone product to your requirements.
3. What payment methods are accepted?
We primarily accept T/T (Telegraphic Transfer) through your local bank. We also accept Western Union payments for your convenience.
4. Can I see the production process of my order?
Absolutely. We keep our clients updated with production photos throughout the process. We only proceed with packing once we receive your final approval on the finished product.
5. What are the available shipping methods?
We offer three main methods:
• Express Delivery: Door-to-door, fastest for smaller/urgent items (4-5 business days).
• Airport to Airport: Suitable for large amounts requiring rapid delivery.
• Seaport to Seaport: Most cost-effective for heavy stone sculptures (approx. 4 weeks).
6. How is the installation of the stone products handled?
We provide detailed installation drawings. Each part of the product is marked with a unique number that corresponds to the drawing for a straightforward assembly process.