Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales service will sort out the reasons and ensure you are properly compensated.
What's the benefit for long-term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, free samples for custom designs, and customized packaging and QC requirements.
Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
What is the composition of your artificial quartz?
Our quartz consists of 93% natural quartz combined with 7% pigment and high-quality resin.
What is the typical delivery time for an order?
Delivery usually takes about two weeks after we receive the 30% advance payment.